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Planet Leasing - Covid-19 - Update

Planet Leasing - Covid-19 - Update

Posted on 19th March 2020 at 11:22 AM

Dear all

In light of the current COVID-19 outbreak, we wanted to send an update to our customers.

Our objective since the beginning of this outbreak has been to provide a safe environment for our employees to work, the option of wide-scale remote working, and to remain open and available to the public as a high-street presence until otherwise notified.

Our Fundamental Principles are:

  • To keep our colleagues safe
  • To keep our office visitors safe
  • To continue to be a key player in this industry

How do we apply these fundamental principles?

In line with government guidelines we have made the following changes:-

  • We have implemented a ‘work-from-home’ protocol to allow our sales executives to continue working safely;
  • We have implemented a rigorous flat surface, access, and touch-point cleaning regimen to regularly disinfect our public and working areas at our offices;
  • We have adopted the ‘self-isolation’ policy suggested by government guidelines for staff;
  • We have provided laptops and work phones to home-based staff to ensure that we can continue to operate as efficiently as possible; 
  • We will be doing all we can to support you whether based from one of our offices or from home; 
  • Our staff will only be working from one office and working from home is currently being staggered to further minimise exposure risk;
  • We have paused all non-critical projects and will be re-deploying staff to support our customer facing teams. 

What does this mean for you?
What Planet Leasing can control:-

  • All Planet Leasing-based procedures should continue as per usual - taking enquiries, quoting, processing order forms and finance proposals, ordering/securing the vehicle;
  • Administrative processing of proofs of ID, residency and driver eligibility;
  • Invoicing and processing of payments;
  • Administration processes of Agreement financial documents – sending, signing, submission to funder;

What Planet Leasing cannot control:-

  • Any delay in progressing the agreement due to a lack of capacity at our suppliers/dealerships i.e. - funder credit underwriting, production of funder’s financial documents, supplier confirmation of vehicle order, supplier/dealership confirmation of vehicle delivery date, funder post-delivery process;

As your Broker, Planet Leasing will endeavour to provide the same high standard of excellence that you have come to expect. We also promise that, in spite of the current Covid-19 situation, we will continue to re-evaluate and update (where necessary) our Service Level Agreements (SLAs) with our business partners. We do, however, have to remain mindful of the increasing pressures and strains that could be affecting their ability to perform at optimal efficiency.

These resultant delays can obviously, and have already started, to have a domino effect on our own ability to stick to pre-corona virus deadlines. All that we can ask is that you extend us a little patience as we endeavour to finalise your new vehicle.

Please be assured that, at all times, Team Planet are focussed on our committed to excellent, legendary customer service and have your best interests at heart.

We will keep you updated on further developments as they progress.

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I would highly recommend Planet Leasing if you are considering leasing a car. From my first conversations with Elliot who found a higher spec Audi A3 at a lower price than my previous car, to the help and assistance through the ordering and delivery process provided by Kirstie and the administration team, their customer care service was exemplary. Calls were always answered promptly and politely and each member of staff did their upmost to answer any query even if the relevant person was not available – a rare quality these days. Thank you all very much for ensuring my new car arrived on time and I will be sending my daughter hopefully very shortly when she passes her test!

Lisa Williamson, Audi A3

All vehicle images and car descriptions shown on this site are for illustration and reference purposes only as provided by CAP data, and are not necessarily an accurate visual representation of the vehicle on offer. Our platform is optimised to show the best available price for your chosen configuration, if you would like review other prices for similar deals, please contact a member of our sales team on 01702 410470.

Planet Leasing Limited is a credit broker and not a lender, and is authorised and regulated by the Financial Conduct Authority. Registered No : 688093. Planet Leasing Limited is an Appointed Representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts. You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.

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Registered Office: 601 London Road, Westcliff-on-Sea, Essex, SS0 9PE

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