Call: 01702 410 470Mon-Fri: 8am - 6pm | Sat: 10am - 2pm
Loughton: 0208 508 6668Mon-Fri: 9am - 6pm | Sat: Appointment Only

Treating Customers Fairly

At Planet Leasing Limited we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.

Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.

As a part of this, Planet Leasing Limited follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.

The six principles for treating customers fairly

Ways we meet these requirements in the day to day running of our business

If you have a complaint

Please visit our complaints procedure page.

This testimonial is not only about how efficient my entire dealings with Planet Leasing were, but also to express my gratitude to Mark Humphreys and Danielle Wheeler for their superb assistance when meeting target dates for delivering a leased Seat SOL car to my daughter in time for her birthday. Both Mark and Danielle dealt with all my enquiries courteously and promptly and showed great patience in all their dealings with me.

Dale Thornley, Seat Sol

All vehicle images and car descriptions shown on this site are for illustration and reference purposes only as provided by CAP data, and are not necessarily an accurate visual representation of the vehicle on offer. Our platform is optimised to show the best available price for your chosen configuration, if you would like review other prices for similar deals, please contact a member of our sales team on 01702 410470.

Planet Leasing Limited is a credit broker and not a lender, and is authorised and regulated by the Financial Conduct Authority. Registered No : 688093. Planet Leasing Limited is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation, their reference number is 312143. You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.

Registered in England & Wales with company number: 06160177 | Data Protection No: Z9866952 | VAT No: 938 0368 07
Registered Office: 601 London Road, Westcliff-on-Sea, Essex, SS0 9PE

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