Initial Disclosure Document

Planet Leasing Limited is a credit broker of vehicle finance. We are not a funder or lender.

Registered in England and Wales, and regulated by the Financial Conduct Authority.
You can check this on the FCA Register by visiting www.fca.org.uk or by contacting the FCA directly on 0300 500 8082.
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you.

Initial Disclosure

This document relates to the credit broking activities of Planet Leasing Limited.

Permitted activities also include advising on and arranging general insurance contracts as an intermediary. Any separate insurance activities are covered in a dedicated Insurance Initial Disclosure Document page.

Important Information

We will ask for information relevant to your requirements so we can identify suitable broker services and support your enquiry appropriately. It is important that you provide accurate and relevant information.
In assessing your demands and needs, we may seek information about your personal circumstances and objectives where relevant to identifying your requirements. It is important that you provide us with accurate and relevant information.

Commission Disclosure

Planet Leasing Limited is a credit broker, not a lender.

We may receive commission, a fee or other financial remuneration from a funder when an agreement introduced by us proceeds. The amount and basis of this remuneration may vary by funder, vehicle and agreement, and in some cases no commission may be payable.
Where commission is payable, it is included in the funder’s pricing calculation and contributes to the initial and/or monthly rental shown in your quotation and order.

Planet Leasing Limited does not set or negotiate the interest rate payable under an agreement.
You may ask us for the amount, or likely amount, of commission payable to Planet Leasing Limited in relation to your proposed agreement. If requested, we will provide this information in writing before you enter into a regulated credit agreement or regulated consumer-hire agreement.

For full details, please read our Full Commission Disclosure Page.

Charges

Administration Fee

We charge a standard broker administration/processing fee of £300 including VAT.
If this fee is amended, it will be agreed with you in advance and clearly shown on your order form. This fee is payable before delivery of your new vehicle. We are a commission- and fee-based organisation, which means we may receive payments or other benefits from finance providers if you enter into an agreement with us. These payments may be variable or pre-set, depending on the product and the volume we place with the chosen supplier.

Cancellation Charges

We charge a standard cancellation fee of £1,400 including VAT, plus retention of your administration fee.
No New Vehicle Order Form that has been signed by you and accepted by us may be cancelled unless Planet Leasing provides written agreement. Any agreement may be subject to terms requiring the company to be indemnified for losses, including loss of profit, labour and materials, manufacturer charges, damages and expenses incurred because of the cancellation.

Complaints

We always aim to provide a first-class service. However, if you have any cause for complaint, you can raise this with us or with ITC Compliance.

For Planet Leasing, contact us by email at complaints@planetleasing.co.uk, by telephone on 01702 410470, or in writing to:
Planet Leasing Limited
91-93 Leigh Road
Leigh-on-Sea
Essex, SS9 1JL

For ITC Compliance, contact them by email at complaints@itccompliance.co.uk, by telephone on 0845 177 2266 or 0117 440 3700, or in writing to:
ITC Compliance Limited
3 Monarch Court
The Brooms
Emersons Green
Bristol, BS16 7FH

ITC Compliance Limited's authorisation can be confirmed by contacting the FCA on 0800 111 6768 or by visiting the FCA register at www.fca.org.uk/register.

Escalating Your Complaint

If you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service at the following address:

Compensation

You may be entitled to compensation if we are unable to meet our liabilities under the Financial Services Compensation Scheme (FSCS). Your entitlement will depend on the type of business and the circumstances of your claim. Further information about compensation scheme arrangements is available from the FSCS.

As an organisation, we are committed to treating our customers fairly before, during and after a sale.

Before the Sale You Can Expect

• Clear information about our services and process.
• Clear information about any applicable charges.
• Details of our complaints procedure.
• Communications that are fair, clear and not misleading.

After the Sale You Can Expect

• Any complaint to be handled in a timely and professional manner.
• Ongoing customer support appropriate to the service we provide.
• To be treated fairly by our staff at all times.

Consumer Duty

If at any time you feel you have not been treated fairly by a member of our staff, please contact us using the address or telephone number above.
As an organisation, we are committed to ensuring that customers receive good consumer outcomes.

The Consumer Duty means you should receive communications you can understand; products and services that meet your needs and offer fair value; and the customer support you need, when you need it.
If you require additional support during your purchase, please visit our links page, which provides details of organisations that can offer guidance and support.

If at any time you feel that you have not received the information or support you expect from us, please contact us using the address or telephone number above.